Can a chatbot improve productivity? Let’s find out! See, in today’s workplace, employees are bombarded with tasks from their boss, supervisor, and coworkers. It is easy to get overwhelmed by the number of assignments and tasks required to be successful at work. Luckily, there’s a tool that can help out immensely. I’m obviously talking chatbots. A chatbot on Facebook Messenger can help improve productivity for businesses large and small! Chatbots on Facebook Messenger have been around since 2016, but recently there has been a BIG surge in chatbots being used in businesses worldwide. It seems companies finally start to realize the massive boost a chatbot can give to the productivity in their team and in other areas of the company.
Often, though, one of the first advantages that will come to mind when speaking about Facebook Messenger chatbots is how they can help improve customer support. But there is so much more to chatbots than just enhancing your customer service. That’s why, in this blog post, we will deliberately ignore the customer support angle. And discuss in which other areas chatbots are improving productivity for businesses. So, let’s dive in, shall we?
First, What is a Facebook Messenger Chatbot again?
A chatbot simulates a conversation with humans. It’s designed to imitate human speech and interaction. Still, the user knows they aren’t speaking to another person and uses the chatbot as an interface for accessing other information or services on wired interfaces such as website pages of online databases. In short, chatbots allow users to text rather than a call to get help! This especially helps if you work remotely since it’s not always easy getting hold of someone by phone. And you may even be in an entirely different timezone than your customer. A bot basically means no more waiting around for someone just so he or she can answer your question.
A chatbot is usually implemented to power conversations over Facebook Messenger or other services like Slack and Twitter DMs. When you send a message to the chatbot, a more advanced bot will use natural language processing (NLP) and other machine learning techniques. This way, it can understand what you are saying to serve up results back to you! The more simple (less fancy) type of chatbots – which are just as good for 80% of tasks in a business – are using a decision tree. The Chatbots respond with messages or content just like a human would. You’ll have all of your questions answered without needing anyone else’s help because these bots work 24/7. Yup, even when everyone signed off for the day, and no one is working at the company!
Whether attached to Facebook Messenger or somewhere else, a chatbot simplifies information management in your company as well. And while in the past, chatting with a chatbot may not have always been engaging enough. Especially when you compare it to having someone, an actual human, managing things for you… Chatbot technology has come a long way, and it has made significant strides from its initial design giving them more personality now.
How Does a Chatbot Improve Productivity in the Workplace?
Chatbots are gradually being used in the workplace as well. They can perform tasks such as receiving and sending messages, organizing meetings or events, and scheduling appointments. Chatbots can help book travel arrangements, handle customer service requests, and much more! And in the workplace, they’re primarily being scheduling meetings, ordering lunch or coffee, answering basic questions about company policies, and so much more. There is no need for an employee to make these sorts of requests anymore! I guess interns are finally getting what they’re applying for. Ha!
Clever Messenger gives businesses like yours an advanced Facebook Messenger bot. This chatbot helps them uniquely interact with their customers. Plus, it enables the companies to automate, reduce workload, and deliver on customer service promise anytime, anywhere. The chatbot can do it all through automation with just one click. This means that there is increased efficiency from fewer clicks needed on behalf of the person using them because they don’t have to search out information. Instead, they get their answer right away without having to wait around waiting for someone else’s response time before being able to move onto something else.
1. Facebook Messenger Chatbots Save Time
Your time is valuable, and chatbots are going to save you a lot of it. With all this saved time, you can now spend it elsewhere on other tasks. Like building and growing your business, perhaps Chatbots also have some advantages over digital assistants because they learn more about your company as time goes by. They’ll be able to answer any question thrown their way once there has been enough interaction with employees in the office (or even customers if there is an option). This means that chatbot software continues learning at a fast pace which speeds productivity. Some chatbots can also be integrated with CRMs and other systems, which will help improve productivity further. The more tools you have at your disposal, the less time is wasted on decision-making. Chatbots are great for that!
2. Facebook Messenger Chatbots Press Costs
A chatbot on Facebook Messenger is an excellent resource for your business. You can save and make a lot of money with them. A chatbot offers a productivity enhancement advantage over human assistants. Because it enables a company’s workforce to focus their attention on more critical tasks. While having a bot handling the less time-consuming, repetitive questions or other requests that come in via social media channels like Facebook Messenger.
Chatbots improve workplace productivity while saving on finances. They can reduce workloads and increase conversions. Such tools can also boost customer behavior, among many other things. With automation, the amount of time human staff are spending on unneeded projects can let you save on finances as well. Plus, the quality of work your human employees will automatically increase, and they’re not getting drained by those repeating boring tasks.
Chatbots continue learning at a fast pace which speeds productivity. This means that a fancy chatbot with NLP capabilities learns faster than human staff (which has to learn manually). That alone saves money because there’s no need to hire new people or train them to do things (customers if there is an option). This means that chatbot software continues learning at a fast pace which speeds productivity.
3. Facebook Messenger Chatbots Collect Customer & User Data
Chatbots can track, capture and collect contact details and offer details on order status. They can also connect with customers about complaints, send reminders to employees on deadlines, and so much more. Chatbots are not just for ‘small’ brands or new startups—some of the biggest brands in the world already have successfully integrated chatbots into their product ecosystems. Chatbot data has been used by various companies for a variety of purposes, from gathering information on the company’s performance (e.g., order status) to providing live chat support during peak hours when customers might experience wait times or be put on hold, and even delivering personalized messages based on data captured in previous conversations.
What’s remarkable is that some brands have found that chatbot conversations lead to more in-depth interactions with the brand. Users opting into pre-existing email lists after engaging with a chatbot, receiving special discounts via text message through promotions generated by chatbots, etc. Allowing businesses to create new leads and retain existing ones better than they could when using traditional marketing channels.
4. Facebook Messenger Chatbots Keep Things Organized
Chatbots can help you, your employees, and your business stay more organized. A chatbot can help with everything from handling incoming customer service inquiries and complaints, organizing tasks, following up on overdue payments for invoices or products—all without a single human interaction. Employees simply love bots, too. They’re always there to help, meaning that employees can focus on what they do best—like finding new leads and closing deals for sales.
A chatbot can also record conversations in case the need arises for any sort of follow-up later. This is especially helpful if your business has multiple departments that handle a variety of requests. Including billing, shipping/receiving, customer service, or product orders because it frees them up to focus their time elsewhere while still staying connected with customers who have questions about other aspects of your business’s offerings.
5. Facebook Messenger Chatbots Help Nurture Prospects
A chatbot on Facebook Messenger can also be implemented to nurture prospects, warm up the leads, so to speak. This is especially helpful if you have a long sales cycle and it takes prospects considerable time to make decisions about your products or services.
In this nurturing approach, a bot can be set up with specific messages that help build rapport, for example, asking how they’ve been doing since their last purchase from the company. Once there’s enough familiarity built with the prospect, more direct marketing tactics like promotions are initiated through Facebook Messenger. The chatbot also allows you to keep your customers up-to-date with any new promotions they may be eligible for. This is a great way to stay top of mind and ensure that the customer never needs to think about where else they can go to buy what you’re selling.
A bot on Facebook messenger also helps create authority by adding another point of contact for customers who might not want to speak over the phone due to fear of talking in front of others… Or even having them put pressure into making a decision right away. Instead, this chatbot creates an avenue where people feel comfortable communicating openly while still.
6. Facebook Messenger Chatbots Help Qualify Leads
With fewer employees, businesses that use chatbots on Facebook Messenger can qualify leads and even do follow-ups on complete autopilot. What is really cool is that chatbots can be programmed to filter out low-value leads and focus on those with more tremendous potential. In a sense, chatbots can help you weed through your prospects by using their natural curiosity to indicate quality leads. When chatbot questions are designed to anticipate a prospect’s reaction or interest level, it becomes easy to see who is truly worth talking with and distinguishing them from lower value conversations that won’t lead anywhere.
So instead of investing hours into evaluating each customer individually, one at a time. Chatbots let employees focus on engaging higher-quality customers while also keeping up with other tasks like sending new offers or checking inventory levels – all without having to break away from work! With less effort spent qualifying.
BTW – Over at Clever Messenger have taken a look at the most popular lead qualification frameworks. After, we decided it would be great to create some Done for You chatbot Flows around it. You can follow this link right here to learn more about the Lead Qualification Frameworks we have been looking at. Pick your favorite from there, and the following article behind the link you clicked is where you find more information on where to find these Done For You Flows.
7. Facebook Messenger Chatbots Automate Sales
Chatbots are significantly reshaping the way we buy and sell. And they’re a tremendous help when it comes to automating sales. Consequently, businesses that use chatbot technology can dramatically reduce their customer acquisition costs (CAC).
The CAC is already immediately reduced because a bot makes it possible to automate sales rather than relying on humans who need hourly wages. And as mentioned in the previous section, bots eliminate the human time wasted qualifying leads. This actually is saving businesses up to 50% of their time spent. It’s hard for people to keep up with existing work while also spending all day qualifying new potential customers; chatbots allow you to do both simultaneously!
Although people seem to feel comfortable buying items from a chatbot up to the $400 – $500 price tag. When you sell a high-ticket item ($1000 and up), the chatbot should be used to nurture the prospect. And when on the subject of selling high-ticket items and chatbots, the best chatbot experience here will always require some form of a back-and-forth exchange between the buyer and a human seller. But even here, when bots are used to nurture a prospect, warm up the lead, so to speak, it’s still saving a lot of time and improving productivity. But isn’t this is where chatbots excel? Doing all the boring, dumb, repetitive work that no one really wants to do anyway?
8. Employees Love The Improved Productivity a Chatbot Gives Them
The biggest thing they’ve seen is increased productivity because these bots help keep everyone organized, whether at home or at work. They might see fewer errors among employees because chatbots can handle customer service requests, keep inventory stocked and on-hand, help with accounting tasks like updating records or sending invoices.
It’s much easier for someone who manages chatbot interactions to prioritize a task when they know how long it will take them to complete the job. They can then move onto another more complex task while keeping their energy focused on that project to not feel burned out by the end of the day.
Chatbots also help people get back some of their lost time during workdays because they could have otherwise been checking email messages all day, which would be really counterproductive since most correspondence happens over email anyways!
Final Thoughts on Improving Productivity with a Chatbot
Business owners and entrepreneurs face many challenges on any given day. You knew already that with a chatbot, customer support can be managed more efficiently. But, a chatbot can do so much more. Think of nurturing leads and chasing prospects; it can all be handled with less human resources used. Or automating internal processes from HR, Marketing, and Accounting… It can all be automated, and as a result, fewer resources are needed. A chatbot is still a new (and evolving) tool that can help improve productivity in your business. Chatbot software is relatively inexpensive, versatile, easy to use, and has the potential to be used across many aspects of your business without requiring any human interaction at all. Just check out Clever Messenger, you’ll be amazed when you see our prices.
Moreover, though, chatbot tech continues to evolve as we learn more about how it will best serve businesses like yours. We already see that it lowers costs dramatically; I mean, your CAC is already eliminated because a chatbot can make it possible to automate sales. Rather than rely on humans who need hourly wages. Plus, bots can eliminate heaps of time and effort that go into qualifying leads as well.
The point I’m trying to make, I guess, is that bots have been primarily seen as an automated replacement for some of the customer service tasks in a company. But, this is simply not the case, it’s just a mere fraction of what a chatbot can do for your business. Instead, think of them as tools that improve your productivity by automating ANY routine work in your business. Whether that’s in support, marketing, sales, accounting, HR, or somewhere else, it doesn’t matter… the end result will be the same, fewer resources and time used, more resources and time to spend on new opportunities!
And with that, I leave you pondering. If you’re more of an action-taker (like me), why not try Clever Messenger, and give it a spin today? Try it RISK-FREE.